Top DIAL
MISSION:
Top Dial is a premier consulting firm specializing in fundraising and call center management. Our proven strategies and hands-on training empower clients to excel in these areas, ensuring they always stay ahead of the competition.
FOR EMPLOYEES & SOLE PROPS:
Top Dial is a premier consulting firm specializing in training the best fundraisers, debt collectors and customer service agents worldwide. Basic fundamentals, and growing from these traits generate more efficient, better-quality calls ensuring one-call close and less time consumed per call.
FOR EMPLOYERS:
Top Dial is a premier consulting firm specializing in fundraising and call center management. If you are managing Key Performance Indicators instead of managing people, there is a different style of management that may be more rewarding, and more, human.
PURPOSE::
Top Dial is a premier consulting firm with a purpose statement to generate the best dialer teams to handle self-management, self-coaching, and improvement as a service, to generate efficiency, high quality phone support, sales, and fundraising, with minimum management interaction.
About Us
Our Expertise
At Top Dial, we specialize in auditing and mystery shopping for quality, consulting for call center work and fundraising, as well as training and coaching on collections, HIPAA, identity and privacy laws. Our data-driven solutions are tailored to meet unique business needs, revamping digital funnels and enhancing online presence.
Our Approach
Strategic Process
We follow a strategic approach to optimize fundraising and call center management, ensuring maximum impact and efficiency. Discover how we can tailor our services to meet your specific requirements.
Auditing
Quality Assessment
Our auditing techniques focus on evaluating and optimizing quality standards, ensuring excellence in operations. We utilize cutting-edge tools and practices to deliver maximum insights and improvements.
Consulting
Expert Guidance
With our consulting expertise, we provide expert guidance for call center work and fundraising, driving impactful results. We analyze data to optimize strategies and maximize performance.
Training
Skill Enhancement
Our training programs are designed to enhance skills in collections, HIPAA, and identity and privacy laws, fostering a culture of compliance and excellence. We leverage data analytics to deliver personalized coaching and learning experiences.
Data Analysis / Coaching
Insights & Performance
Data analysis forms the core of our decision-making process. We provide actionable insights and performance evaluations through data analytics tools, enabling informed decisions for growth and success.
Our Team
Mr. Brian Scott Luke - Founder & Consultant
Mr. Brian Scott Luke, M.B.A. is a visionary leader with 25 years of experience in collections, fundraising, customer service and sales. His strategic insights and expertise drive impactful results for our clients, setting the benchmark for excellence. Mr. Luke has generated $150,000 worth of fundraising capital for a ten month period (Jan. - Oct., 2025)
Senior Consultant
Future Use:
- Training Specialist
Future Use:
Success Stories | Case Studies
Case Studies:
Our clients share their experiences of working with Top Dial and the positive impact our consulting services have had on their businesses.
Case Study: Doctorial Studies
Student Aid and Financial Aid Generation:
Proven results in managing $300,000 dollar portfolio of student aid, loans, grants, and scholarships, at a low 3% interest rate, This also includes cash payment plans and generating support systems and beneficial benefit relationships.
Case Study: Utility Bill Savings:
Waste, Fraud, Abuse, and Vendor Theft: Mr. Luke worked in the Finance and Accounting Department of the Buffalo, NY Army Corps of engineers defending against waste, fraud and abuse of federal government contracts, regulations and travel vouchers, vendor bills and finding savings where it exists. A total number for savings is unknown, but the interactions between Mr. Luke and vendors is professional and personable to achieve highest levels of professionalism and savings while in an educational and professional manner to save fund, provide one call close.
Case Study: Outstanding Past Employment Results
Recent past employment activities have resulted in over $150,000 worth of third-party calculated fundraising.